Privacy notice

Who we are

This website is operated by Terrametri (“we”, “us”). We are the data controller for the personal data described here. Our legal entity is [TO CONFIRM: registered company name], registered at [TO CONFIRM: registered address], company number [TO CONFIRM], ICO registration [TO CONFIRM]. You can reach us about privacy at hello@terrametri.com.

What this notice covers

This notice covers the Terrametri marketing website, including the pEPR fee calculator and any enquiry you send us. It does not cover the Terrametri application used by our customers, which is governed by the agreement with that customer.

What we collect

• When you use the fee calculator and submit the form: your email address, your company name if you provide it, and the figures you entered and the estimate produced — so we can send you the breakdown you asked for. The calculator itself runs in your browser; nothing is sent to us unless you submit the form.
• When you contact us (by email or an enquiry link): your email address and whatever you choose to tell us.
• Automatically: standard server logs (such as IP address, timestamp and browser type) for security and to keep the site running, and — only if you accept our cookie banner — website analytics via Google Analytics (GA4), which then sets cookies to understand how the site is used.

Why we use it, and our lawful basis

• To send your fee breakdown and occasional pEPR updates — your consent (the checkbox on the form). You can withdraw consent at any time (see your rights below); it does not affect anything we did before you withdrew.
• To respond to your enquiry — our legitimate interest in answering people who contact us, and taking steps at your request.
• To keep the site secure and working (server logs) — our legitimate interest in the security and integrity of the website.
• Analytics — your consent. Google Analytics is non-essential: it does not load and sets no cookie until you choose “Accept analytics” on our cookie banner. If you decline, no analytics cookies are set and the site works fully. You can change your choice at any time via “Cookie choices” in the footer.

Who we share it with

We do not sell your personal data. We share it only with service providers who process it on our behalf, under contract: our website hosting provider [TO CONFIRM], Google (Google Analytics), and our email provider [TO CONFIRM — e.g. Resend, once the breakdown email is enabled]. We may disclose data where the law requires it.

How long we keep it

We keep calculator and enquiry data for [TO CONFIRM: e.g. 24 months], or until you ask us to delete it or withdraw consent, whichever is sooner. Server logs are kept for [TO CONFIRM: e.g. 90 days]. Analytics retention follows our Google Analytics configuration.

International transfers

Some providers (such as Google) may process data outside the UK. Where they do, the transfer is covered by appropriate safeguards (such as the UK International Data Transfer Agreement or an adequacy decision). [TO CONFIRM: safeguards per provider]

Your rights

Under UK data-protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to how we use it;
• ask for a portable copy; and
• withdraw consent at any time.

To exercise any of these, email hello@terrametri.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d appreciate the chance to put things right first.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed. Material changes will be made clear on this page.